To deliver truly memorable experiences, we need to make sure that all touch points of a visitor’s journey are aligned with each other and reflect our core values as a region. Tourism is a key sector to the area and so it's essential we concentrate our efforts on delivering excellent service to ensure Ayrshire is a destination of choice.
Ayrshire Smiles is a unique online module designed for frontline staff, team members and volunteers. It can be used as an introduction to customer service or as a refresher course for more experienced staff. Offered FREE to each trainee, this interactive and engaging module takes around 2 hours to complete online and can be done in short sessions making it a flexible and business-friendly option. Once you start the programme you will have 60 days to complete. It includes the latest information on Ayrshire & Arran as a tourism destination and provides a wealth of ideas, suggestions, hints and tips to equip you to deliver excellent service to visitors in your role as an ambassador for your business and the region.
Topics covered include:
The Ayrshire Experience
Exceeding Customer Expectations
Maintaining a Positive Attitude
Handling Customer Feedback
The module features a range of multiple-choice test questions at the end. On successful completion you can download your Ayrshire Smiles certificate.
You will also benefit from ongoing access to an online noticeboard with additional resources, including an Ambassador Booklet. The downloadable pdfs offer key customer service tips, tourism facts and figures, and useful websites and links.
Registering as a trainee is quick and simple. Click Register Now to sign up