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Course Programme

Ayrshire Smiles

To deliver truly memorable experiences, we need to make sure that all touch points of a visitor’s journey are aligned with each other and around our core values as a region. With tourism being an important sector to the area, it’s particularly important that we concentrate our efforts on delivering excellent service to ensure Ayrshire is a destination of choice.

Ayrshire Smiles is a unique online module designed for frontline staff, team members and volunteers, which can be used as an introduction to customer service or as a refresher course for more experienced staff. Offered FREE to each trainee, this interactive and engaging module takes around 2 hours to complete online and can be done in short sessions making it a flexible and business-friendly option. It includes the latest information on Ayrshire & Arran as a tourism destination and provides a wealth of ideas, suggestions, hints and tips, to equip you to deliver excellent service to visitors in your role as an ambassador for your business and the region.

Topics covered include:
     • The Ayrshire Experience
     • Exceeding Customer Expectations
     • Maintaining a Positive Attitude
     • Handling Customer Feedback
     • Continually Improving

The module includes a range of multiple-choice test questions at the end. On successful completion participants can download their Ayrshire Smiles certificate and will receive a pin badge in the post.

Participants will also benefit from ongoing access to an online noticeboard with additional resources, including an Ambassador Booklet. The downloadable pdfs offer key customer service tips, tourism facts and figures and useful websites and links.

Registering as a trainee is quick and simple. Click Register Now to sign up.